1. Who We Are

Brian's Auto Services is a mobile car servicing and repair business registered in Ireland (Company No. 788094), based in Letterkenny, Co. Donegal. We are the data controller for personal data collected through this website.

Contact: info@briansautoservices.ie · +353 87 470 5940

2. What Personal Data We Collect

When you make a booking through our website we collect:

• Your full name
• Your phone number
• Your vehicle details (make, model, year)
• The service you are booking and your chosen date and time slot

If you contact us via WhatsApp or email directly, we may also process the content of that communication.

3. Why We Collect It and Our Legal Basis

We use this information to:

• Fulfil your booking — confirming your appointment, contacting you if anything changes, and providing the requested service. Legal basis: performance of a contract (GDPR Art. 6(1)(b)).
• Send a booking confirmation by SMS and/or email. Legal basis: contract performance.
• Maintain business records for accounting and customer-service purposes. Legal basis: legitimate interests (GDPR Art. 6(1)(f)).

4. Third-Party Services

We use the following providers who act as data processors on our behalf:

• Twilio — sends SMS booking confirmations to you and to us. Data may be processed in the US under standard contractual clauses. Twilio Privacy Policy ↗
• Resend — sends booking notification emails. Resend Privacy Policy ↗
• Cloudflare — hosts this website and its database. Cloudflare Privacy Policy ↗
• Google Analytics — only loaded if you accept analytics cookies. Collects anonymised usage data (pages visited, device type, approximate location). IP addresses are anonymised. Google Privacy Policy ↗

5. Cookies

This website uses the following cookies:

• ba-consent (strictly necessary) — stores your cookie preference (accepted / declined). Set as soon as you interact with the cookie banner. No personal data; expires when you clear browser data.
• Google Analytics cookies (optional, analytics) — set only if you click "Accept" on the cookie banner. These help us understand how visitors use the site so we can improve it. No personally identifiable information is stored and IP addresses are anonymised. You can withdraw consent at any time by clearing your browser's cookies or local storage, or by using your browser's privacy settings.

We do not use advertising, remarketing, or social media tracking cookies.

6. How Long We Keep Your Data

Booking records are retained for 2 years for accounting and customer-service purposes, after which they are permanently deleted from our database. SMS and email records held by Twilio and Resend are subject to their own retention policies.

7. Your Rights Under GDPR

As a person in the EU/EEA, you have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate data.
• Erasure — ask us to delete your data (subject to legal retention requirements).
• Restriction — ask us to limit processing in certain circumstances.
• Portability — receive your data in a structured, machine-readable format.
• Objection — object to processing based on legitimate interests.
• Withdraw consent — for analytics cookies, withdraw at any time by clearing site cookies in your browser settings.

To exercise any of these rights, contact us at info@briansautoservices.ie. We will respond within one month.

8. Supervisory Authority

You have the right to lodge a complaint with the Irish Data Protection Commission (DPC):

• Website: www.dataprotection.ie
• Phone: +353 57 868 4800
• Address: 21 Fitzwilliam Square South, Dublin 2, D02 RD28

9. Changes to This Policy

We may update this policy occasionally. The "Last updated" date at the top of this page will reflect any changes. Continued use of this website after changes constitutes acceptance of the updated policy.